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Refractive Surgery Coordinator
Position Description:
The Refractive Surgery Coordinator
is the key interface between potential and current patients,
and the medical, technical and administrative staff of the Practice.
The Refractive Surgery Coordinator provides phone counseling
and screening to prospective patients who have inquired about
treatment at the practice. In addition, the coordinator is responsible
for meeting and greeting patients, scheduling patients for comprehensive
examinations, treatment, follow-up visits and all facets of relationship
management programs, data entry of marketing and clinical outcome
data, discussion and implementation of payment plans as well
as coordinating and planning marketing communication campaigns
on behalf of the practice and in conjunction with MMSG. Finally,
the Refractive Surgery Coordinator in addition to the practice
staff is the practice technical resource for laser calibration
and operation as well as insuring compliance with required laser
safety programs.
Primary Duties and Responsibilities:
1. Act as primary phone intake,
point of contact for patient inquiry, counseling and consultation
scheduling as well as initial information gathering.
2. Conducts preliminary vision
screening tests including; acuities, lensometry and corneal topography.
Assists physicians and practice staff with laser set up, calibration
and validation prior to treatment.
3. Presents information in a
balanced manner on the benefits of treatments to prospective
patients. Conducts patient interviews and case histories. Educates
patients in risks and benefits of the treatment as well as payment
options.
4. Act as the liaison between
MMSG and the practice. Responsible for compiling and generating
clinical outcome data and patient data.
5. Implementing all facets of
relationship management system including; follow-up phone calls
and correspondence required by Patient Acquisition System.
6. Planning and coordinating
all marketing communications in conjunction with MMSG and the
practice, including direct marketing, public relations and corporate
benefit programs.
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